Returns & Refund Policy

This policy applies to all products sold on machine-bouillette.fr (bait machines, accessories, rollers, etc.).

1. Return period: 30 days

You have a period of 30 days from the date of receipt of your order to request a return and a refund. After this period, no return or refund will be accepted, except for specific legal or commercial warranties.

2. Conditions for accepting a return

To be eligible for a return, the product must meet the following conditions:

• Product complete, in its original condition (machine, rollers, accessories, cables, screws, instructions…).
• Product clean, without signs of excessive use, shock, or modification.
• Original packaging recommended (if no longer available, use a sturdy box and appropriate protection).
• Order number or proof of purchase required.

We reserve the right to refuse a return if the product is damaged, very dirty, incomplete, or evidently misused.

3. Products excluded from return

Not eligible for return/refund:

• Products significantly damaged due to fall, impact, improper disassembly or modification.
• Products damaged by a paste that is not suitable (paste too dry/hard putting abnormal pressure on the mechanism).
• Products that have undergone a high-temperature cleaning (boiling water, dishwasher) causing distortion of parts.

These cases relate to misuse and cannot benefit from our return policy.

4. Return request procedure

1. Contact us before returning any parcels, via the contact form on the website or by email specifying:
   • your name,
   • your order number,
   • the product reference,
   • the reason for the return (simple change of mind, issue encountered, etc.).
2. We will confirm by email the handling of your request and the return address.
3. You then return the product carefully packaged, preferably in the original box, using a tracked shipping method.

Without prior agreement from us, a returned parcel may be refused.

5. Return costs

• In case of change of mind or order error on your part, the return costs are your responsibility.
• In case of defective product upon receipt or preparation error on our part (model, size, incorrect product received), we will cover the return shipping costs or provide you with a prepaid label, after verification.

6. Refund

Once the product is received and inspected:

• If the return is accepted, we will proceed with the refund within 7 to 14 working days at maximum.
• The refund will be made using the same payment method as that used for the order (unless explicitly agreed otherwise).
• In case of a promotional offer or discount, the refund will be based on the amount actually paid.

If the product has damages not in line with the above conditions, we may refuse the refund or offer a partial refund (on a case-by-case basis, after discussing with you).

7. Received defective or damaged product

If you receive an item:

• obviously damaged during transport, or
• showing a manufacturing defect upon receipt,

please contact us within 7 days following delivery, with detailed photos of the package and product.

We will work with you to find the most suitable solution: part replacement, product exchange, or refund.